Legal & GDPR Compliance

1. GDPR Privacy & Data Governance

At CoreFusionWorks S.L., located at Calle Real, 15, 40001 Segovia, España (Email: [email protected]), we adhere strictly to the European Union General Data Protection Regulation (GDPR) (EU 2016/679).

Data Collection: We collect minimal identifiable information required for architecture consulting, contract execution, and telemetry logging (including IP address, system transaction metadata, and contact records).

Data Rights: Under GDPR Articles 15 through 22, you possess the right to access, rectify, port, or erase any personal telemetry stored within our infrastructure. To exercise these rights, submit a written inquiry to our compliance team at [email protected].

2. Terms of Service & SLA

By engaging CoreFusionWorks S.L. for high-load software development, custom ERP construction, or code refactoring, you accept our standard enterprise service level agreement (SLA):

• Intellectual Property: All custom code bases, database schemas, and migration scripts created specifically for the client transfer to the client upon full payment.
• Infrastructure Availability: Systems deployed under our managed retainer target a 99.999% uptime guarantee as specified in individual sprint statements of work.
• Liability Limits: CoreFusionWorks S.L. is not liable for secondary revenue losses incurred due to third-party API gateway disruptions outside our managed cluster.

3. Cookie Policy

We use technical and operational cookies necessary for routing security, session maintenance, and load balancing telemetry across our servers.

4. Refund & Cancellation Policy

Custom engineering modules and architecture reviews are billed on a sprint or milestone basis.

Sprint Retainers: Sprints may be canceled with 14 business days written notice prior to the sprint kickoff date. Once a sprint has started, engineering allocations are non-refundable.

Fixed Audits: Capacity and security audits are non-refundable once the initial environment analysis report has been delivered.